Privacy policy

OF THE WEBSITE www.mysuitelisbon.com

IDENTIFICATION OF THE DATA CONTROLLER

Nome: A SERGAVEA – PATRIMÓNIO IMOBILIÁRIO E TURISMO LDA
Sede: Av. Infante Santo, 23-6ºA, 1350-177 Lisboa
NIPC: 500258554
Phone: +351 917 238 643 (chamada para a rede móvel nacional)
E-mail: info@mysuitelisbon.com

DUTY TO INFORM

The protection of personal data of natural persons in Portugal is governed by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”) and Law No. 58/2019 of 8 August, which ensure the protection of natural persons with regard to the processing of personal data and the free movement of such data.

 

“Personal data” means any information of any nature, regardless of its medium, including sound and images, relating to an identified or identifiable natural person. Therefore, this protection does not extend to data relating to legal persons.

 

A person is considered identifiable if they can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to their physical, physiological, mental, economic, cultural or social identity (for example, their name associated with their telephone number or email address).

 

By reading this Privacy Policy, the User is informed about the processing of their personal data carried out by A SERGAVEA – PATRIMÓNIO IMOBILIÁRIO E TURISMO LDA through the website www.mysuitelisbon.com.

PURPOSES OF PERSONAL DATA PROCESSING

  • The personal data we collect and process through the Website identified above will be used exclusively for the following purposes:
  • Managing the contracting of services carried out through the Website, such as contact requests or reservation management;
  • Periodically sending communications containing news related to the activities of A SERGAVEA – PATRIMÓNIO IMOBILIÁRIO E TURISMO LDA and the sector in which it operates;
  • Anonymous and aggregated analysis of the use of services to identify Users’ habits and trends, with the aim of improving the services offered and meeting Users’ specific needs;
  • In the event of employment, the data collected through this Website, together with other data obtained within the scope of the contractual relationship, will be used for human resources management, to ensure compliance with legal obligations and to provide employees with the resources necessary to carry out their professional activities;
  • Complying with national and international legal provisions or executing an order issued by the competent judicial authorities;
  • Complying with legal obligations arising from applicable data protection legislation, as well as enabling data subjects to exercise their rights, particularly the establishment, exercise or defence of legal claims in judicial proceedings.

A SERGAVEA – PATRIMÓNIO IMOBILIÁRIO E TURISMO LDA guarantees the confidentiality of all data provided. Although A SERGAVEA – PATRIMÓNIO IMOBILIÁRIO E TURISMO LDA collects and otherwise processes data securely, using the most appropriate techniques to prevent its loss or manipulation, it is important to bear in mind that collecting data over open networks does not allow personal data to be transmitted with absolute security, and there is a risk that such data may be accessed and used by unauthorised third parties.

Failure to provide the data marked as mandatory may make it impossible to respond to the data subject’s request.

LAWFUL BASIS FOR THE PROCESSING OF PERSONAL DATA

A SERGAVEA – PATRIMÓNIO IMOBILIÁRIO E TURISMO LDA processes Users’ data:

  • when they give their freely given, specific, informed and unambiguous consent to the processing of their personal data for specific purposes; and/or
  • when processing is necessary for the performance of a contract to which the User is a party, or in order to take steps at the User’s request prior to entering into a contract; and/or
  • to comply with legal obligations to which A SERGAVEA – PATRIMÓNIO IMOBILIÁRIO E TURISMO LDA is subject; and/or
  • for the purposes of the legitimate interests pursued by A SERGAVEA – PATRIMÓNIO IMOBILIÁRIO E TURISMO LDA or by third parties, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require the protection of personal data.

The User guarantees that the information provided is true, accurate, complete and up to date, and is responsible for any direct or indirect damage or loss that may result from a breach of this obligation.

If the data provided belongs to a third party, the User guarantees that they have informed the third party of the matters covered in this document and obtained their authorisation to provide their data to A SERGAVEA – PATRIMÓNIO IMOBILIÁRIO E TURISMO LDA for the purposes indicated.

DATA RETENTION PERIOD

A SERGAVEA – PATRIMÓNIO IMOBILIÁRIO E TURISMO LDA only retains and processes your personal data for as long as is necessary or required to fulfil the purposes described above, applying appropriate data retention criteria to each processing activity and in accordance with applicable legal and regulatory obligations.

A SERGAVEA – PATRIMÓNIO IMOBILIÁRIO E TURISMO LDA retains personal data in its systems in a manner that allows data subjects to be identified, in accordance with the following criteria:

  • for no longer than is necessary to fulfil the purposes for which the data was collected, unless legal or contractual obligations provide otherwise;
  • to comply with specific legal or contractual obligations;
  • where applicable and lawful, until the Data Subject submits a request to object to the processing or erase their data.

DATA DISCLOSURE

In addition to disclosures made in compliance with legal obligations, the Data Subject’s personal data may be accessed, in addition to A SERGAVEA – PATRIMÓNIO IMOBILIÁRIO E TURISMO LDA, by:

  • external service providers of A SERGAVEA – PATRIMÓNIO IMOBILIÁRIO E TURISMO LDA
  • , in their capacity as data processors;
  • national and international companies belonging to the same group as A SERGAVEA – PATRIMÓNIO IMOBILIÁRIO E TURISMO LDA;
  • authorities in general, administrations, public entities and bodies, both national and international;
  • A SERGAVEA – PATRIMÓNIO IMOBILIÁRIO E TURISMO LDA

INTERNATIONAL DATA TRANSFERS

The personal data collected will be processed within the European Economic Area, and no international data transfers to third countries or international organisations will take place.

In the event that personal data is processed outside the European Economic Area, such processing will only take place subject to the adoption of appropriate safeguards and the required level of protection, in accordance with personal data protection legislation.

INFORMATION SECURITY

A SERGAVEA – PATRIMÓNIO IMOBILIÁRIO E TURISMO LDA has implemented appropriate technical and organisational security measures to ensure the security of the personal data provided by the User, with the aim of preventing its alteration, loss, unauthorised processing and/or access, taking into account the current state of technology, the nature of the data stored and the risks to which it is exposed.

Personal data is processed with the level of protection required by law to ensure its security and prevent its alteration, loss, unauthorised processing or access, taking into account the state of technology. The User acknowledges and accepts that security measures on the Internet are not impenetrable.

If A SERGAVEA – PATRIMÓNIO IMOBILIÁRIO E TURISMO LDA subcontracts the provision of services involving the transfer of personal data to other entities, these entities will be required to adopt the necessary technical and organisational measures to protect personal data against destruction, loss, alteration, disclosure, unauthorised access or any other form of unlawful processing.

EXERCISE OF RIGHTS

In accordance with the provisions of the GDPR, the User may exercise their rights of access, rectification and, where applicable, restriction of processing, erasure, data portability, objection and withdrawal of consent, under the terms of the GDPR, by submitting a written request through any of the following means, specifying the right or rights they wish to exercise:

Email: info@mysuitelisbon.com;
Postal address: Av. Infante Santo, 23-6ºA, 1350-177 Lisbon

SUPERVISORY AUTHORITY

The User also has the right to lodge a complaint with the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados) regarding matters relating to the exercise of their rights and the protection of their personal data, if they consider that their data protection rights have been violated.

THIRD-PARTY WEBSITES

The Website may contain advertisements, links or other content that links to or redirects Users to pages and services provided by suppliers, advertisers, affiliates, sponsors of A SERGAVEA – PATRIMÓNIO IMOBILIÁRIO E TURISMO LDA and other third parties.

However, A SERGAVEA – PATRIMÓNIO IMOBILIÁRIO E TURISMO LDA does not control the content or links appearing on these pages and is not responsible for the practices adopted by these pages or websites. A SERGAVEA – PATRIMÓNIO IMOBILIÁRIO E TURISMO LDA advises Users to consult the privacy policies of such pages, as well as their terms and conditions.

Browsing or interacting with any other website, including those containing an external link to the Website, is subject to the terms and conditions of that website. Under no circumstances shall A SERGAVEA – PATRIMÓNIO IMOBILIÁRIO E TURISMO LDA be responsible for such access and use.

DATA PROCESSING CARRIED OUT BY THE COMPANY THAT DEVELOPS AND MANAGES THE WEBSITE IN ITS CAPACITY AS AN INDEPENDENT DATA CONTROLLER

Without prejudice to the fact that A SERGAVEA – PATRIMÓNIO IMOBILIÁRIO E TURISMO LDA is responsible for processing the data collected through the Website, as identified above in Section 1 of this Privacy Policy, we inform the User that MIRAIFUTURE PORTUGAL, LDA., with its registered office at Buganvília Plaza 1, Quinta do Lago, 8153-013 Almancil and corporate tax identification number 515 139 092, may act, in specific circumstances, as a Data Controller, independently determining the purposes and means of processing.

This applies, in particular, to data processed to ensure the operation, maintenance and security of the booking engine.

In such circumstances, the User’s data will be processed in accordance with the information below:

  • Purpose: to ensure the operation, security and continuous improvement of the Website;
  • Lawful basis: legitimate interest;
  • Retention period: for the period strictly necessary to fulfil these purposes.

Mirai ensures that, even in these circumstances, it only processes data that is strictly necessary, adopting appropriate technical and organisational measures to guarantee its security and confidentiality.

The User may exercise the rights referred to in Section 9 by submitting a written request through any of the following means, specifying the right or rights they wish to exercise:

  • Email: portugal@mirai.com;
  • Postal address: Buganvília Plaza 1, Quinta do Lago, 8153-013 Almancil

The User may also exercise the rights provided for in Section 10.

CHANGES TO THE PRIVACY POLICY

To ensure that this document remains appropriate, A SERGAVEA – PATRIMÓNIO IMOBILIÁRIO E TURISMO LDA reserves the right to review this Policy at any time it deems appropriate. Users are therefore advised to check this Privacy Policy regularly and/or whenever they access the Website.

Last updated on 24/09/2026.