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My Suite Lisbon
Rua São Boaventura 23 ,
1200-407 - Lisboa
Tel.+351 917 238 643 Mail.mslreservations@phchotels.pt

Policies

General Policies

Number of Guests and Identity
Only customers included in the reservation have the right to stay in the Suite.
Upon payment of your reservation you will be required to email us a copy of the Suite reservation ID or passport.
Adult (18 years and over) is required during the booked period  

Form of payment
To confirm your reservation we do not require deposit payment, except for reservations whose cancellation policy is non-refundable.

However, when booking, your credit card details will be requested. My Suite Lisbon Guest House - Príncipe Real reserves the right to pre-authorize your card prior to arrival.

The full amount of the reservation must be paid upon arrival.

We accept cash or credit and debit cards (Visa, Mastercard and American Express).

Suites Codes
Prior to your arrival, you will be sent an access code to the chosen Suite. If you lose the code or someone unknown has access to it, please contact us immediately so we can lock it and generate new code.

Late or early check-ins

Please note that we do not have 24 hour reception. Early check-in is subject to request and availability. You can always enter your suite autonomously using your access code in case of late check in.

Cancellation Policies

- If you cancel your reservation up to 30 days before your arrival date, no cancellation fee will be charged.
- If you cancel less than 30 days in advance, you will be charged the full amount for your reservation.

We only accept cancellations requested by guests via email.

Reservation Date Change

Changing reservation dates will only be possible upon availability of the Suites for the new dates and the conditions for cancellation of your actual reservation. Only changes received by email are accepted. We will not accept changes requested by phone.

No Check Out
In the absence of Check-Out, we reserve the right to charge the credit card for breakfast, minibar and any unpaid charges.

Damage and liability
We hope you treat your Suite and its contents with care. All specific rules of use of the apartment and its equipment must be respected during the booking period. If there is any problem, damage or malfunction, you should inform us immediately by phone so that we can fix it quickly. If the guest does any damage to the Suite, the amount will be charged.

Pets
We are sorry but pets are not allowed in our suites.

Elevator
Our Suites are arranged over a building with 2 Floors above street level, and 2 Floors below. Please be advised that our facilities do not benefit from a lift. If you need to, you can ask for help at the front desk to transport the luggage, according to the time of the same.

If you have difficulty climbing stairs, please let us know in advance so that we may try to put you in the most convenient Suite.

  • Check in time 2:00 PM
  • Check out time 12:00 PM
  • Children age 10
  • Pets not allowed

Privacy and Cookies

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These files (Cookies) are automatically accepted by the majority of browsers, however you can delete them, or automatically define their blocking. You can find out how to execute these configurations by going to the 'Help' menu on your browser. However, if you do not permit the use of cookies you may not be able use some features.

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